FAQ
Frequently Asked Questions
📦 Where do you ship from?
We work with trusted international suppliers, so your item may ship directly from our global fulfilment partners to reduce waste and delivery time.
🌍 Do you ship internationally?
At this time, we primarily serve customers in the UK and US. If you're outside these regions, feel free to contact us before placing your order.
⏳ How long does shipping take?
Most orders are processed within 2–4 business days. Delivery typically takes:
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UK: 7–14 business days
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US: 10–20 business days
Delays may occasionally occur due to customs or local postal service disruptions.
🔁 What is your return policy?
We accept returns within 14 days of delivery on unused items in original packaging. Please contact us at returns@souleta.com before returning any item.
Note: Return shipping costs are the responsibility of the customer unless the item is defective.
🧾 Can I cancel or change my order?
Yes — if your order hasn’t been processed yet. Contact us within 24 hours of ordering and we’ll do our best to help.
🎁 Will all my items arrive together?
Not always. Some items may be shipped separately to speed up delivery and reduce packaging waste.
💳 What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, and Google Pay.
🪄 Where are your products made?
Our pieces are sourced from high-quality artisan producers and trusted global suppliers. We prioritize craftsmanship, uniqueness, and sustainability wherever possible.
🤝 How can I contact you?
Please email us at admin@souleta.com or use the contact form on our Contact page. We typically respond within 1–2 business days.