FAQ

Frequently Asked Questions

πŸ“¦ Where do you ship from?

We work with trusted international suppliers, so your item may ship directly from our global fulfilment partners to reduce waste and delivery time.

🌍 Do you ship internationally?

At this time, we primarily serve customers in the UK and US. If you're outside these regions, feel free to contact us before placing your order.

⏳ How long does shipping take?

Most orders are processed within 2–4 business days. Delivery typically takes:

  • UK: 7–14 business days

  • US: 10–20 business days
    Delays may occasionally occur due to customs or local postal service disruptions.

πŸ” What is your return policy?

We accept returns within 14 days of delivery on unused items in original packaging. Please contact us at returns@souleta.com before returning any item.
Note: Return shipping costs are the responsibility of the customer unless the item is defective.

🧾 Can I cancel or change my order?

Yes β€” if your order hasn’t been processed yet. Contact us within 24 hours of ordering and we’ll do our best to help.

🎁 Will all my items arrive together?

Not always. Some items may be shipped separately to speed up delivery and reduce packaging waste.

πŸ’³ What payment methods do you accept?

We accept all major debit and credit cards, PayPal, Apple Pay, and Google Pay.

πŸͺ„ Where are your products made?

Our pieces are sourced from high-quality artisan producers and trusted global suppliers. We prioritize craftsmanship, uniqueness, and sustainability wherever possible.

🀝 How can I contact you?

Please email us at admin@souleta.comΒ or use the contact form on our Contact page. We typically respond within 1–2 business days.